Merchant Search Service

[Note to Incident Manager: When using this template, cut out the parts that are not relevant to the update and add information in the brackets as applicable. Also cut out ALL information in brackets.]

[If no new information after 30 minutes, use this section and keep the Issue Label as Investigating.] The technical teams are still investigating. We will update this status page again in 30 minutes or as soon as we have more information.

[If there is new information about the scope of impact, use this section.] We have more information about the scope of impact. [Description of scope of impact. E.g. “Only Printdeal is affected.” “This affects all SKUs managed using Product Manager v1.” “This affects the ability to push new content from Contentful, but content on the live eCommerce sites is still working.”] We will update this status again in 30 minutes or as soon as we have more information.

[If there is new information about the cause, but there is no information about how or when the issue will be resolved, use this section. Issue Label should be set to Problem Identified.] We have an understanding of the cause. The technical teams are working to determine how to resolve and how long until service is restored. We will update this status again in 30 minutes or as soon as we have more information.

[If there is new information about how the issue will be resolved but not when, use this section. Issue Label should be set to Problem Identified.] The technical teams have determined a probable fix, but the time to resolution is not yet known. We will update this status again in 30 minutes or as soon as we have more information.

[If there is new information about how the issue will be resolved, and there is an expectation of how long that will take, use this section.] The technical teams have determined a probable fix, and the service is expected to be restored in approximately [number] minutes. We will update this status again in 30 minutes or as soon as we have more information.